ALTERNATIVE CONSUMER DISPUTE RESOLUTION
In case of a dispute, the consumer may resort to the following Alternative Consumer Dispute Resolution entity:
Algarve
CIMAAL (Algarve Consumer Conflict Information, Mediation, and Arbitration Center)
www.consumidoronline.pt
Avª. 5 de Outubro, nº. 55, R/C Dtº.
8000-075 Faro, Portugal
Phone: 289 823 135 (Call to national fixed network)
Email: info@consumoalgarve.pt
Other Regions
- Porto
CICAP (Porto Consumer Information and Arbitration Center) www.cicap.pt - Centro
CACRC (Coimbra Consumer Conflict Arbitration Center) www.centrodearbitragemdecoimbra.com - Lisboa
CACCL (Lisbon Consumer Conflict Arbitration Center) www.centroarbitragemlisboa.pt - Alentejo
CNIACC (National Consumer Conflict Information and Arbitration Center) https://www.cniacc.pt/pt - Madeira
CACCRAM (Madeira Autonomous Region Consumer Conflict Arbitration Center) https://www.madeira.gov.pt/cacc/Estrutura/O-Centro-de-Arbitragem
For more information, you can access the Consumer Portal: www.consumidor.pt
What is Alternative Dispute Resolution?
Alternative dispute resolution is an option available to all consumers to resort to official entities that assist in resolving or guiding conflicts before initiating judicial proceedings in courts.
Generally, the procedure is as follows: the customer requests an impartial third party to act as an intermediary between them and the merchant who is the subject of their complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by other names: ‘mediation,’ ‘conciliation,’ ‘arbitration,’ or ‘competent commission in the context of consumer disputes.’
Alternative dispute resolution is typically less expensive, less formal, and faster than the judicial route.
European Union Website
The European Union has created a website to support consumers in submitting complaints about any disputes they are involved in. In this context, we provide all the information so that you can exercise your right to complain to an official, third-party, impartial entity (dispute resolution entity) that will help you resolve the dispute in question.
Thus, if you are dissatisfied with the purchase of a good or service, or with the solution we provided to resolve the situation, you can access this official website and submit your complaint at:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
For legal purposes, the authoritative version of this policy is the Portuguese version.